Information and conditions


Free returns within the Netherlands

Pay attention! Excluded from return are personalized products that are custom ordered or with a name, such as lampshades by name.

Fast processing of returns and refunds
Returns are processed by us within 7 working days and, if applicable, refunded.

Send product returns
In this the following conditions: standard return period of 100 days, the item will be unpacked only to the extent necessary to assess whether the consumer wants to keep the product.. If this is not the case, consumers return the product if possible in the original packaging as possible original condition of the product and undamaged, unused and unwashed following the instructions again.

Send free returns within the Netherlands and Belgium
Sending back is free within the Netherlands and Belgium. Returns to the entire order, also reimburse shipping costs.

Important notes with regard to exchange and return

Return to Sender
Send the package return to sender calculates TNT / DHL us as punishment for postage at € 5.75. This amount shall we sadly it to you to be paid should be deducted again. So, follow the instructions below then return within the Netherlands.

Order amount after returning less than € 49.00
Do you, as your order amount was higher than € 49, - Free shipping and will have to pay your total for your returns below the amount of € 49, -, we will still deduct the € 3.49 shipping with your return.

Maximum one free return request per order
You can at most once per order send a packet free return and a maximum of 1 x every 2 weeks. Do you have more orders than you can collect returns the best. Would you return the order several times then this is from the second round at your own expense. You can frank and deliver the package yourself at the post office.

term repayment
Unless the trader offers to collect the product itself, he may wait to return until he has received the product or the consumer demonstrates that he has returned the product, whichever is the earlier. The entrepreneur uses the same means of payment used by the customer for reimbursement unless the consumer agrees to a different method. The reimbursement is free for consumers

Shipping fee if you return the entire order
The trader shall reimburse all payments the consumer, including any delivery costs incurred by the operator will be charged for returned product, immediately but within 14 days after the day on which the consumer notifies him of the withdrawal.