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You can return a package free of charge once per order and no more than once per 2 weeks. If you have multiple orders, you can best collect the returns.
If you want to return one order in multiple times, this will always be at your own expense from the second return. We will then settle the return costs with the return amount. You can also frank the package yourself and deliver it to the post office. Our address can be found here .
We process your return as quickly as possible and within 14 days following the day on which the consumer reports the cancellation. Unless Ik Ben Zo Mooi offers to collect the product itself, we may wait to refund until we have received the product or until the consumer demonstrates that he has returned the product, whichever is the earlier.
Ik Ben Zo Mooi uses the same payment method that the consumer used for reimbursement, unless the consumer agrees to a different method. The reimbursement is free of charge for the consumer.
Returning is at your own risk. So always keep your proof of shipment well. (this can be proof of what you get from the post office, but in the case of shipping with letterbox post, you can also use a photo / video that clearly shows that the package is being put in the bus.)
If you do meet the conditions, but still return your package yourself, the costs will not be reimbursed. We only work with the labels prepared by us.
You have a cooling-off period of 14 days to return the product without giving reasons, starting on the day you receive the product. The product can only be returned unused and, if possible, in its original packaging.
If you send the package back to the sender, PostNL / DHL will charge us a penalty for € 5.75. Unfortunately, we will then have to deduct this amount from the amount to be reimbursed to you. So follow the instructions above.
Do you not have a printer and do you send a package back? After creating your package shipping label, you can have the code that you receive by mail scanned at the post office. They then print the label for you. Is this not possible? Then transfer the return address and data from the return label.
Pay attention! We cannot accept returns without a return form. You can also transfer the data from the return form to a letter.
Returns are not free. Click here .
Excluded from returns are personalized / customized products.
Excluded from free returns are the Animal Riding X-Large animals. These may be returned after consultation, but at their own expense. The costs of returning depend on the size of the animal and the carrier. So ask the carrier in advance what the return costs are so that you will not be faced with any surprises.
Indicative returns within the Netherlands:
Returns via PostNL (large animal with folding legs) from: € 12.71 *
* These prices are an indication and no rights can be attached to this. Always inquire with the carrier for the exact price.