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New February 2019. Have your return picked up for free
From February PostNL offers the possibility to have your package collected for free *. The delivery person who comes to deliver a package immediately takes a return package back if desired. Read all about it here.
* Pick up is therefore free. The return label itself is only free if you meet the above conditions. If you are entitled to a free return label, you can mail to customer email@example.com (see above).
Are you not entitled to a free return label? Mail it online and print the label yourself.
Maximum 1 free return request per order
You can return a package free of charge once per order and no more than once per 2 weeks. If you have multiple orders, you can best collect the returns. If you want to return the order in multiple times, this will be at your own expense from the second return. You can then frank the package yourself and deliver it to the post office.
Excluded from returns
Excluded from returns are personalized / customized products.
Return to Sender
If you send the package back to the sender, PostNL / DHL will charge us a penalty of € 5.75. Unfortunately, we will then have to deduct this amount from the amount to be reimbursed to you. So follow the instructions above.
Ik Ben Zo Mooi reimburses all payments from the consumer, including any delivery costs charged by the entrepreneur for the returned product, without delay but within 14 days following the day on which the consumer notifies him of the cancellation. Unless Ik Ben Zo Mooi offers to collect the product itself, we may wait to refund until we have received the product or until the consumer demonstrates that he has returned the product, whichever is the earlier. Ik Ben Zo Mooi uses the same payment method that the consumer used for reimbursement, unless the consumer agrees to a different method. The reimbursement is free of charge for the consumer.
You have a cooling-off period of 14 days to return the product without giving reasons, starting on the day you receive the product. The product can only be returned unused and, if possible, in its original packaging.
Return at your own expense
Do you not meet the above conditions for free returns? Then return at your own expense. These vary within the Netherlands from around € 5.00 (cheapest DHL option) to € 6.50 (cheapest PostNL option). Depending on the additional options such as insured shipping, this can amount to around € 13. These costs are an indication that no rights can be derived from this.
You can know for yourself how to return. So if you know a cheaper solution then you can. Returning is at your own risk. So always keep your proof of shipment well. (this can be proof of what you get from the post office, but in the case of shipping by letter post, you can also use a photo / video that clearly shows that the package is being put in the bus.)
If you do meet the conditions, but still return your package yourself, the costs will not be reimbursed. We only work with the labels prepared by us.
Returns from abroad (outside the Netherlands and Belgium)
Returns are not free. Click here .
Returning damaged items / warranty
If the ordered item is damaged, has a production error or does not work properly, you can contact Ik Ben Zo Mooi. Mail for this to customer firstname.lastname@example.org or call 085-8881540.
I cannot print
Do you not have a printer and do you send a package back? Then transfer the return address and data from the return label.
Pay attention! We cannot accept returns without a return form. You can also transfer the data from the return form to a letter.
Excluded from free returns
Excluded from free returns are the Animal Riding X-Large animals. These may be returned after consultation, but at their own expense. The costs of returning depend on the size of the animal and the carrier. So ask the carrier in advance what the return costs are so that you will not be faced with any surprises.
Indicative returns within the Netherlands:
Returns via PostNL (large animal with folding legs) from: € 12.71 *
* These prices are an indication and no rights can be attached to this. Always inquire with the carrier for the exact price.