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The Netherlands parcel post


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Free returns Netherlands

Read our conditions here.

Option 1 NL - Free via a PostNL post office or postal service in your area

  1. Mail to klantenservice@ikbenzomooi.nl that you want to return a product. Indicate clearly which items you want to return. So that we can send you the correct return label in 1x time.


    Pay attention! Excluded from FREE return is:

    • Each item with a value lower than € 15.00. Do you order multiple items under € 15.00 and do you keep at least € 15.00 worth of products after returning? Then return is free. See the conditions for this.

      Example NOT FREE: you ordered 2 items. 1 item of € 13.50 and 1 item of € 6.94. Total value € 20.44.
      You want to return both items. This is allowed, of course, but that is not free.
      Both items have a value lower than € 15.00.
      Unfortunately, it is untenable for us to continue offering this for free.
      Tip! So look carefully before ordering if you have ordered the correct size and color.
      You can find the return address at the bottom of this page.
      This new condition will take effect on 29-6-2018.

      Example FREE: you ordered 3 items with a value of € 10.00, € 4.00 and € 20.00. You want to return the items of € 10.00 and € 4.00. This is then free because you keep the item of € 20.00.


      Example FREE: you order a diaper bag of € 70.00, but it is not to your liking anyway. You can return this free of charge. The item is in fact more expensive than € 15.00.

  2. Print the return form for NL .
  3. Take the package firmly and stick the return label (you will receive it by e-mail) and put the return form in the package.
  4. Hand in the package at a PostNL post office in your area.
    Pay attention! Send the package after receipt of the return sticker within 5 days return otherwise the track and trace code will be canceled.
  5. Pay attention! Returns are at your own risk.
Option 2 Stamp package yourself
  1. Print the standard return form and frank the package yourself. You do not have to send an e-mail. Postage costs are for your own account.
    Return address:
    Ikbenzomooi.nl
    Oostpolder 1Q
    4413 NN Krabbendijke


Option 3 Deliver product

  1. The package with return form may also be delivered to the address below:
    Ikbenzomooi.nl
    Oostpolder 1Q
    4413 NN Krabbendijke

Important
You have a cooling off period of 14 days to return the product without giving any reason, starting on the day of receipt of the product. The product can only be returned unused and, if possible, in its original packaging. For the return of the order within the Netherlands and Belgium we pay the return costs once.

The trader will reimburse all payments from the consumer, including any delivery costs charged by the trader for the returned product, immediately but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless the entrepreneur offers to collect the product himself, he may wait to pay back until he has received the product or until the consumer demonstrates that he has returned the product, whichever comes first. The entrepreneur uses the same payment method that the consumer has used for reimbursement, unless the consumer agrees to another method. The reimbursement is free of charge for the consumer.
Gratis verzending vanaf €20,- daaronder €3,49
Voor 21:00 uur besteld dezelfde dag verzonden
Kies zelf je afleverdag en tijdstip