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We understand that an article is sometimes not to your liking or that you order multiple items to make a choice. However, in order to make free returns possible (and to keep them), there are some important conditions attached to this. Read these just as well so that you will not face any surprises. If you have any questions or comments, please let us know. We can be reached in different ways. Check the customer service page for this .
Pay attention! Excluded from FREE return is:
You can of course return the product, within the conditions, but you are responsible for the return + the costs associated with this. This new condition will take effect on 29-6-2018.
Excluded from return
Completely excluded from return are personalized products, which are ordered to size or with a name or text, such as lampshades, clothing and other items with name or text.
Send product back
The following conditions are attached to this: return term standard 14 days. The product will only be unpacked to the extent necessary to assess whether you want to keep the product. If this is not the case, please return the product in the original packaging and in the original state of the product if possible and undamaged, unused and unwashed according to the instructions below.
Free return within the Netherlands and Belgium *
Returning is free * within the Netherlands and Belgium.
Return to Sender
If you send the return package then PostNL / DHL will charge us for € 5.75. This amount will unfortunately have to be deducted from the amount to be refunded to you. Follow the instructions below, then return within the Netherlands is free *.
Order amount after return is less than € 20, -
If, because your order amount was higher than € 20, you do not have to pay shipping costs and your total amount will be less than € 20, - due to your returns, then we will still charge the € 3.49 shipping costs with your return.
Maximum 1 free return request per order
You can return a package free of charge once per order and at most once every 2 weeks. If you have multiple orders, you can collect the returns the best. If you want to return the order in several times, this will be for your own account from the second return. You can then frank the package yourself and hand it over at the post office.
We may wait to pay back until we have received the product or until you have no doubt that you have returned the product, whichever comes first. We use the same payment method you have chosen for reimbursement, unless you agree with another method. The reimbursement is free of charge for the consumer.
Shipping costs reimbursement if you return the complete order
The trader will reimburse all payments from the consumer, including any delivery costs charged by the trader for the returned product, immediately but within 14 days following the day on which the consumer notifies him of the withdrawal.
Return address for return at own expense (return does comply with return conditions).
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* Excluding returns that can NOT be returned free of charge as under Note! above the page.