The exchange of an item for the same item in a different size or color is considered a new order. Here you will find all information about this.
Send product back
The following conditions are attached to this: return period 14 days. The product will only be unpacked to the extent necessary to assess whether the consumer wants to keep the product. If this is not the case, the consumer will return the product in its original packaging and as original as possible of the product , if possible, and undamaged, unused and unwashed according to the instructions below.
Free return within the Netherlands and Belgium
Return shipping is free within the Netherlands and Belgium. If you return the entire order, Ikbenzomooi.nl will also reimburse any shipping costs.
Return to Sender
If you send the package return sender, PostNL / DHL will charge us for € 5.75. We will then have to deduct this amount from the amount to be refunded to you. Follow the instructions below, then returning within the Netherlands is free.
Order amount after return is less than € 20, -
If you did not have to pay shipping costs because your order amount was higher than € 20 and your total amount will be less than € 20, - due to your returns, then we will still settle the € 3.49 shipping costs with your return.
Maximum 1 free return request per order
You can return a package free of charge at most once per order and at most once every 2 weeks. If you have multiple orders, you can collect the returns best. If you want to return the order in several times, this is at your own expense from the second return. You can then frank the package yourself and hand it over at the post office.
Unless the entrepreneur offers to collect the product himself, he may wait to pay back until he has received the product or until the consumer demonstrates that he has returned the product, whichever comes first. The entrepreneur uses the same payment method that the consumer has used for reimbursement, unless the consumer agrees to another method. The reimbursement is free of charge for the consumer
Shipping costs reimbursement if you return the complete order
The Entrepreneur will reimburse all payments from the Consumer, including any delivery costs charged by the Entrepreneur for the returned product, without delay but within 14 days following the day on which the Consumer notifies him of the withdrawal.
Do you want to read everything again? Here you can find all the return information clearly at your disposal .